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Examples
An Optimized Business Process

Your business is a series of processes. Improving the flow of these processes enhances your business providing tangible results that drive top line revenues and reduce overhead expenses.

Get Paid Faster
Consider a typical business process where products are delivered and the customer is invoiced. The goals of this process are to get paid as quickly as possible and to ensure the customer is happy. Workflow automation can help achieve both of these goals.

Real Business Benefits
The benefits of optimizing this process are include both tangible financial results and intangible results of competitive advantage and risk reduction:

  :: Reduced cost
:: Improved customer service
:: Competitive advantage
:: Disaster recovery

Here is how this process could look if it were automated with document solutions technology.

  Old Process Optimized Process
Customer Places Order Five part form prints out on dot matrix printer

One copy mailed to the customer

Three copies carried to the warehouse

Warehouse keeps one copy

Driver keeps second and third copies

One copy carried to accounting
 Transaction Printing generates forms with barcodes

One copy faxed to the customer

Loading copy printed at the warehouse

Driver copy printed at the garage

PDF copy saved to accounting server
Warehouse Loads Truck Warehouse operator signs top copy and puts in stack

Copies 3 and 4 go to the driver
 Warehouse operator signs the loading ticket and scans it automatically to the customer folder in a document management system
Driver Makes Delivery Customer signs forms.

Copy 4 to customer

Copy 3 to driver
 Customer signs delivery receipt and keeps bottom half
Delivery Tickets Processed Accounting picks up stack of signed delivery tickets in the warehouse the next morning

Each ticket is keyed by hand into the accounting system by hand to generate invoices
 Tickets are scanned into the accounting system to automatically release invoices and then stored in a document management system
Invoices Sent Invoices are printed on pre-printed forms and mailed. Invoices are printed on plain paper. Some customers receive invoice by fax or email
Payment Received Payments are applied manually

Checks are copied and filed
 Checks and remittance stubs are scanned to the customer folder in the document management system
Customer Service Customer service puts client on hold while they try to find proof of delivery Customer service instantly accesses proof of delivery and emails or faxes it to client.

We can automate your business processes. contact us today to arrange for a Workflow Analysis.
Total Document Solutions
Paper documents slow down workflow increasing expenses. You can take advantage of solutions from DBS that integrate your paper and digital information into one seamless system.
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"As one of our top vendors for the past 10+ years DBS is one of the best that we have ever dealt with.

They helped us “systematize” our operations and we have benefited from it with greater productivity than previously recognized."
Kevin Kennedy, IT Manager
Sequenom

more references »
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Diversified Business Solutions
9765 Clairemont Mesa Blvd. #C
San Diego, CA 92124		 Phone: (858) 565-2737
Toll Free: (877) 298-2737
Fax: (858) 565-1148
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